Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Mall Canada (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
I received the backlight, I order not the first time, it corresponds to the description. I recommend the store and the store.
a+++++ ok thanks
Fast shipping. The product completely coincides with the description and costs each of its spent cents. Checked, everything works, the remote is already with a battery. I'll install in the car, I'll add a photo.
The only problem with these lights is that the sticker doesnt work at all. Even a double side sticker that i used to mount them its not working very good because they are a but long and therefore they shrink. The light is very bright.
It quickly. All works. Mode, smooth shift, Lumiere. Recommend to buy.
Like, product looks good.
Fast shipping. Cool lighting!
Second purchase, very good. Would 100% recommend
In RO profit in 3 days, has not yet put
Great stuff. Looks more reliable than the ones I had before.
The goods came whole, working, diodes bright, adjustable even brightness. I recommend you, a great store
Hey, cool)
Top
The order reached quickly, safe and sound. It is a pity that the purple color is less bright than in the photo. It's nice that there was a battery in the remote immediately. I would like of course that the store had an option with just wires for connection, I think many power through the wiring directly And also recommend taking version Bluetooth, much more convenient, do not need to output IR transmitter
Vsë, delivery fast, Krasnoyarsk for 5 days.
Come quickly. Connected works.
Super fast shipping! Just under 3 weeks! Good quality, thank you!! The attachment point is broken, I think during transport, but otherwise works perfectly! 5 stars!!
Bit crooked by sending but fun light for my car
Excellent! More than happy. Cords are long, to all places the backlight quietly reached. It was surprised that there is a music mode, it reacts perfectly to music, the light shimmers straight into rhythm
Funny thing is working, good store. Sooooo quickly received order. buy. Great Store
Before the term came, everything corresponds, I recommend the store.
The parcel arrived by Express in 5 days. free. All as in the description, took on 48 diodes, shine brightly. With the installation, the problem is only that there is nowhere to be pleased with the purchase, and the child is even more. good illumination modes, flashing, smooth.
Very cool stuff, ordered USB version 48led, without control from your smartphone. Day-almost can not see, but it fails to do so. Night-beauty :) should not expect miracles, but in rhythm, what to cheer up evening travel would be enough. Sorry, that video can not attach the photo-not the :)
Everything works thanks to the store.
The heel is super, delivery 4 days, I recommend)